Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with its original tags and packaging. You must also provide a receipt or other proof of purchase.

To request a return, contact us at info@haky.co. If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.

Authorized returns must be sent to:

HAKY LLC
469 Eddy St
San Francisco, CA 94109
United States

Please do not send any item back before receiving return authorization from us.

RETURN SHIPPING

If an item is defective, damaged, incorrect, or the result of an error by HAKY, we will cover the reasonable return shipping cost.

For returns based on preference, size, fit, or change of mind, the customer is responsible for return shipping costs unless otherwise stated. Original shipping charges are non-refundable, except where required by law or when the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. Contact us promptly at info@haky.co if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging so we can evaluate the issue.

NON-RETURNABLE ITEMS

The following items cannot be returned unless defective or otherwise required by applicable law:

  • Personalized, customized, or made-to-order products

  • Personal care, beauty, hygiene, or intimate products that have been opened or used

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Items clearly marked as final sale before purchase

Please contact us before purchasing if you have questions about whether a product is returnable.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order after the return has been approved.

ORDER CANCELLATIONS

You may request cancellation within one hour of placing your order by contacting info@haky.co. Cancellation is not guaranteed because orders may enter processing immediately. Once an order has been processed or sent to a fulfillment partner, it cannot be canceled and must follow the return process above.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or card issuer may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@haky.co.

INTERNATIONAL AND STATUTORY RIGHTS

We currently ship only within the United States. If we later offer products in other countries, customers will retain any mandatory cancellation, return, or consumer rights provided by the laws applicable to their purchase.

CONTACT

For return or refund questions, contact:

HAKY LLC
Email: info@haky.co
Website: https://haky.co